Orders are typically processed within 5-10 days after payment is confirmed. Processing time may vary depending on the availability of the product. Custom Orders, For custom-made or personalized products, processing times may be longer. You will be notified of the estimated processing time when you place your order.
2. Shipping Cost :
We offer free shipping on all orders over Rs. 600/- Please note that we do not offer free shipping on international orders and returns.
3. DELIVERY TIME
Standard Delivery: Estimated delivery time for standard shipping is 5-15 days after the order has been processed.
Please note that delivery times are estimates and may vary based on factors such as your location, shipping carrier delays, or unforeseen circumstances.
4. Order Tracking
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order on the carrier’s website.
Tracking Issues: If you experience any issues with tracking your order, please contact us at [email protected] for assistance
5. Delivery Issues
Delivery Delays: While we strive to ensure timely delivery, delays may occur due to reasons beyond our control, such as weather conditions, holidays, or carrier delays. We appreciate your understanding in such cases.Incorrect Address: Please ensure that the shipping address provided is accurate and complete. Livia art jewels is not responsible for delays or failed deliveries due to incorrect or incomplete addresses. In such cases, if the parcel returns back to us due to wrong address or pincode, refund will only be processed after deducting shipping cost (to and fro).
6. RETURNS DUE TO SHIPPING
If you wish to return an item, please refer to our Returns and Refund Policy for details on how to proceed. Return shipping costs are generally the responsibility of the customer unless the return is due to a defective or incorrect item
7. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please reach out to us at: livia art jewels
